Frequently Asked Questions
At VTI Van Rentals, we’re committed to providing our customers in Brooklyn and beyond with the best possible van rental experience, so we’ve put together a list of some frequently asked questions to help you prepare for the journey. Check out our policies for more information, or contact us at (718) 313-0757 if your question isn’t listed below. You can also request a reservation online.
We accept all major credit cards and debit cards. An additional deposit is required when a debit card is used as the main form of payment. Some vehicles are excluded. Contact us for details.
VTI guarantees our vans with our no over-booking policy. We understand unforeseen events happen, but should you need to cancel your reservation, you will be charged $50, $100, or $299.99, depending on the type of vehicle you had reserved. You will be informed of which fee would apply prior to completing your reservation. There is no grace period; once a reservation is complete, a cancellation fee will apply in the event of a cancellation.
A maximum of three additional drivers can be added to the rental agreement. Additional drivers are $3.00 per day, per additional driver. There is no charge for a spouse. Additional drivers must sign the rental agreement.
Pickup: Our office is located at 137 3rd St Brooklyn, NY 11231. For the convenience of our customers, we also offer pickup and drop-off services to a variety of locations, including several major airports.
Occasionally we offer one-way rentals. Contact us for details.
Drop-off: We do not offer after hours drop-off.
The minimum age to rent a 12- or 15-passenger van is 25. In certain cases, with manager approval, the minimum age may be 24.
All rentals come with a set amount of free miles. If you need other arrangements, we can put together a mileage package based on your needs. Contact us at (718) 313-0757 for details. On most vehicles, once the free mileage limit has been reached, the fee is $0.35 per mile. Refer to your rental agreement for appropriate mileage charge.
Basic liability insurance is included in the rental price, that NY state Law requires. We also sell insurance. For a daily rate, you can purchase insurance and only be responsible for the first $250.00. The daily rate varies depending on which vehicle you choose to rent. This insurance is an accident type policy and does have exclusions. Please review your pamphlet for more information.
If you would like to add insurance after the vehicle has left the lot, you will need to return the vehicle for a quick inspection, at which time we will gladly add CDW insurance.
Your car insurance may or may not cover the rental. You will need to contact your insurance company, and they will let you know whether or not you are covered. If you have full coverage insurance, that doesn’t mean your insurance will cover another vehicle. Many times insurance covers “like vehicles,” which means if you own a Camry, it will cover smaller vehicles but not larger vehicles such as a 15-passenger van.
The only credit card that provides CDW coverage for larger vehicles, such as 12- 15-passenger vans, is American Express Premium Car Rental Protection Program.
Probably, but it will depend on the type of luggage you and your party have. Duffel bags can be placed under the seats. Should you have a large amount of bags and/or gear, please inquire about our Sprinter vans or request seat removal.
We only rent Mercedes Sprinters. These vehicles stand out on the road and are very comfortable for long trips. Each late model Sprinter van rental is equipped with tinted windows, a flat screen monitor and DVD player, backup cameras, GPS, satellite radio, and 6’ of standing room (in select models). Each seat has its own head rest, so all passengers can travel comfortably. They also have large separate luggage compartments (2.5’ in the standard roof sprinter and 3.5’ in the high top models). Seats are removable to provide additional luggage capacity.
Our vans range in model year from 2016 to 2020.
Because we rent newer vehicles, this is a rare occurrence, but we do provide 24 hour roadside assistance on all of our vehicles. Should you need repair service, VTI has a partnership with the largest auto repair company in the country, so you can travel with peace of mind.