Policies

VTI Van Rentals provides van rental options in Brooklyn, Queens NY, CT and surrounding areas. Our vehicle rentals include passenger van rentals, minivan rentals, SUV rentals and cargo van rentals. View our rental policies below and contact us at (855) 884-8267 to request a reservation today.

Rental Requirements

Anyone who plans on renting a van, SUV, Minivan or Cargo van should bring the following:

  • A copy of your driver's license
  • Proof of insurance
  • Credit or debit card
Insurance and Coverage

All Renters and additional Drivers should have an active Automobile Insurance Policy. For business use, all renters/drivers should provide proof of Auto liability insurance for Hired autos/non-owned autos.

Another option is an American Express card, this program is called Premium Car Rental Protection which is available directly from American Express and this provides coverage for your rental vehicle.

Credit Card Insurance Coverage

Many major credit card companies do cover car rentals in the event of an accident. Some do not, it is the renters responsibility to contact the credit card carrier to see if coverage is provided in the event of a accident. Most major credit cards such as Mastercard, American Express, Visa, and Discover have car rental insurance available at no charge as a courtesy to you. American Express also has a higher level of insurance available, it's called Premium Car Rental Protection. We recommend it very highly. In most instances, credit card carriers do not cover luxury vans or 12 & 15 passenger vans.

If you currently don't have auto liability insurance, contact us so we can help.

Reservation Deposit

A $50.00 or $100.00 deposit will be charged to your credit card or debit card to confirm your reservation. THIS DEPOSIT IS NON-REFUNDABLE. The deposit is applied toward your rental. However, in the case of cancellation you will be issued a credit voucher. This voucher is redeemable on a future rental of three days or more and is valid for one year. The deposit will not be refunded back to your credit card or debit card. 

Security Deposit

The security deposit can range from $250-$1000 depending on the vehicle type and is required in ADDITION to the cost of the rental in order to rent from us. The deposit will be returned when the vehicle returns and everything checks out

Refunds-Early Returns

No refunds will be given for early returns. No exceptions.

Non-Smoking Vehicles

All our vehicles are smoke FREE. $150.00 fee applies if vehicle returns with cigarette odors

Delivery Service

We offer delivery and pickup service of all our rentals to your (home, office, hotel, or any local airport). Rates range from $59.99-$159.99 (Tri-State) covers all costs, including driver pay, fuel, tolls, taxi's, vehicle depreciation, and all other incidental expenses. Rate based on Tri-State area.

  • Brooklyn - $59.99 - $69.99
  • Bronx - $89.99 - $99.99
  • Queens - $79.99 - $89.99
  • Manhattan - $79.99 - $89.99
  • Long Island - $99.99 - $109.99
  • Connecticut - $109.99 - $159.99
  • NY Airports - $89.99 - $99.99
  • NJ Airports & Delivery - $139.99 - $159.99
  • Destination beyond Tri-State call for details
Delivery Services to Airports

If your flight arrives after normal business hours, a $100.00 - $150.00 fee applies.

Unlimited Miles

When applies, unlimited mileage only applies to driving in the tri-state area, 3 day min required unless approved by management. Only applies to certain vehicles, inquire for details.

Mileage / Additional Costs

All rentals come with at least 125 free miles per day. Inquire about our unlimited mile packages (available with our Corporate Program), some restrictions apply .35 cents per mile after free miles.

No Towing Allowed

We do not reserve any vehicle with a tow hitch. 

Underage Drivers

Minimum age to rent is 23 years old (25 yrs old & under subject to underage surcharge of $29.99 per day + applicable taxes). Minimum age to rent a 12 or 15 passenger van is 25 years old.

Refueling

Our policy for refueling is very simple. Please return the vehicle with the same fuel level as when you took the vehicle out. The fuel level amount will be printed on your rental contract. A $25.00 admin fee applies should the vehicle be returned with less than the original amount

Driving Area Restrictions

Every customer has different needs, for long distance travelers, let us know where you will travel to so we put together a package that fits your needs.

Additional Drivers

There is a maximum of two additional drivers that can be added to a rental contract.  This means, one person will be considered the renter, and two others will be considered additional drivers. A surcharge of $3.00 per day, per additional driver will apply for each additional driver. Additional drivers are also recognized as if they are the principal driver and must have their own auto insurance, business insurance or CDW coverage from a credit card. The additional driver fee will applied to each additional person printed on the contract. The person responsible for payment will be named on the rental contract, even if that person will not be driving. No additional drivers will be added or removed from the contract after the vehicle leaves our office. All additional drivers are responsible for the vehicle until the vehicle is returned.

Damaged Tires and Rims

The renter is fully responsible for all tire, wheel and hubcap damage during the rental. Whether the tire and wheel were damaged by road hazard, driver error, or a blowout, the renter will be held responsible and charged for any expenses to repair the vehicle or replace the tire or related components. Unfortunately, there are road hazards, but we can not assume responsibility for the damage caused rims and tires, please be aware of road hazards while operating your rental vehicle. If towing is necessary, VTI Van Rentals will cover that expense.

After Hours Return

VTI does not have a drop box for after hour returns. Vehicles must be returned during normal business hours. If you must return vehicle after hours, a $150.00 fee applies & we will have someone available to check your vehicle in and refund your deposit.

Late / Overtime Fee

All rental vehicles are calculated by a 24-hour period. There is a one hour grace period, but if you exceed the 24-hour period by more than one hour, a per hour late charge will apply to each hour late, starting from the first late hour, until you reach the daily rate. Per hour rate is calculated as your daily rate, which is established on the rental agreement, divided into a 24-hour period. When the total late fee reaches the additional day rate, you will be charged only an additional day.

Pets

If you deceide to take pets along for the ride, please keep in mind you should get some sort of protective cover such as a dog blanket and keep your pet confined to that area. A $100.00 cleaning and shampoo fee will be charged if pet hairs are found on the seats. Should you have questions about this policy feel free to contact us.

Tickets

The renter is responsible for all parking, traffic, speeding or other tickets or violations issued while the vehicle is being rented and must pay for any fees, penalties, towing charges, or impound costs.

Gas / Refueling

Our rental rates do not include cost of gasoline. We usually start you out with a full tank of gas. We request that our customers refill prior to their return. You should be aware that a refueling cost will apply, a minimum $25.00 fee will be applied to the cost of rental if the vehicle is returned with less gas than indicated on the rental agreement.

Payment Due

Full Payment is due at the time of rental in addition to a minimum $250 - $1000.00 security deposit, might be more depending on vehicle type. The rental rate will be charged at the beginning of the rental and the security deposit will be authorized.

Payment Methods

VTI Van Rentals accepts the following methods of payment:

Debit Card, Traveler's Cheques, Company Account, VISA, Master Card, AMEX, Discover, Diners Club, Cash

Emergency Road Service

All rentals include 24/7 Roadside Assistance (vehicle fluid delivery, towing, lockouts, winching/extricating, mechanical adjustments, battery service, flat tire assistance jump-starts) USA & Canada.

Hours of Operation:

8am to 8pm Mon - Fri
8am to 5pm Sat
Closed on Sundays (Except airport deliveries & pickup)

DISCLAIMER: This information form is for informational purposes only. It is not designed to replace our rental agreement, and our rental agreement supersedes any information found on this page. Policies may be changed without notice. Last updated 3/20/2014